Basic Policy on Customer Service

The JACCS Group promotes the management principle of “contributing to the realization of a future inspired by dreams and an affluent society,” and pursues its day-to-day business operations with the aim of winning the trust of all its stakeholders and continuing to be chosen as a partner by stakeholders.
For the JACCS Group to evolve and realize its management principle, the Group believes that it is vital to create a working environment in which each individual employee can work while maintaining their physical and mental well-being as well as peace of mind.
In line with this philosophy, the Group has published its “Basic Policy on Customer Service” with the objective of providing satisfaction for all customers, underpinned by its efforts to enhance the work environment.

1. 1.
   The JACCS Group strives to conscientiously respond to customer opinions and requests.
2. 2.
   To protect the human rights of employees, in cases where an employee is the subject of egregious harassment by a customer, the Group will ask for the understanding of the customer while responding resolutely and in good faith.
3. 3.
   In such situations as outlined above, if a solution is unable to be reached, the Group may suspend a customer service interaction.
4. 4.
   To facilitate an appropriate response, the Group will work in conjunction with outside specialist organizations, including attorneys.

Based on the cooperation of our customers, we aim to provide the highest possible quality of customer services.
In these endeavors, we sincerely request your understanding and cooperation.