Utilization of Artificial Intelligence (AI) and Information Technology (IT)

As one mode of support provided through the JACCS web site for customers, the Company is applying chatbot technology. Frequently asked questions (FAQ) are arranged by topic to enhance user friendliness. Furthermore, customers can make keyword-based queries, with query results displaying answers relevant to the keyword.
In addition, by refining scenarios iteratively through chatbot analysis of questionnaire responses, we are working to provide chatbot-based services that generate more precise answers.

JACCS is aggressively pursuing a migration of the credit-contract application process to a web-based system, and aims to realize a contract procedures that are speedier and paperless.
The Company is also pushing ahead with development of automated credit-screening replies to web-based contract applications. Hence, we will utilize IT to build a precise, cost-effective system for credit-screening operations.